Frequently Asked Questions
Everything you need to know about your Dreamville Official Store experience.
How long will it take for my order to ship?
Most orders are processed within 2-3 business days. Standard shipping typically takes 5-7 business days for domestic orders, while international shipping can take 10-21 business days depending on the destination.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that limited edition drops and final sale items are not eligible for return.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. Our apparel generally follows a standard athletic fit; if you prefer an oversized look, we recommend sizing up.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Shop Pay.
Can I track my order after it has been placed?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Are your products ethically manufactured?
Quality and ethics are at our core. We partner with manufacturers who prioritize fair labor practices and utilize high-quality materials to ensure our apparel is both durable and responsibly made.